Improving Productivity Across Community Nursing Teams
Understand how clinical time is used and where capacity can be recovered.
Community teams were under increasing pressure, but lacked a clear view of productivity, variation and how work was actually being delivered.
Discuss This Use CaseThe Scenario
A large community provider was experiencing rising demand, increasing caseload complexity and workforce shortages. Leadership suspected productivity issues but had no consistent way to measure them across teams.
The Challenge
No consistent productivity definition, wide variation across teams, and limited visibility of how clinical time was being used.
Our Approach
Benson analysed workforce, activity and travel data to quantify productivity, identify variation and highlight improvement opportunities.
What We Did
1. Baseline Productivity
Measured clinical time, visits, travel and allocation.
2. Variation Analysis
Compared teams and identified unwarranted differences.
3. Improvement Modelling
Tested realistic productivity improvements and impact.
Outcomes
- 10–20% increase in clinical capacity identified
- Reduced variation across teams
- Clear productivity benchmarks established
- Targeted improvement plan for delivery
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