Productivity Improvement
Most community services have the workforce they need - but not always the visibility to understand how that workforce is being used.
Benson Health provides a structured, data-driven view of productivity across teams, roles, and services, helping providers identify variation, inefficiency, and opportunities for improvement.
What we analyse
- Clinical time vs non-clinical time across roles
- Caseload size, visit volumes, and activity patterns
- Variation in productivity between teams and services
- Use of junior vs senior staff (skill mix)
- Travel time, remote working, and allocation of visits
Key outputs
- 15+ standardised productivity metrics across all teams
- Benchmarking against internal teams and external providers
- Identification of capacity gaps and inefficiencies
- Clear opportunities to increase productivity without increasing headcount
What this enables
Improving productivity is not about working harder - it’s about working differently.
- Increase clinical capacity within existing workforce
- Reduce variation and improve consistency across teams
- Align work allocation with staff capability and role design
- Support sustainable service models under increasing demand
This approach provides a clear, objective baseline for improvement and supports providers to deliver more care, more efficiently, without compromising quality.