Designing and Scaling Virtual Hospital Services
Understand demand, patient cohorts and workforce requirements for remote care.
Benson models virtual hospital demand, activity and staffing to support safe, scalable service design.
Discuss This Use CaseThe Scenario
Virtual hospital services are expanding rapidly, but many providers lack a clear understanding of demand, patient cohorts and workforce requirements.
Services are often designed based on assumptions, without a robust model linking activity, staffing and patient need.
The Challenge
- Unclear demand and patient eligibility - Limited understanding of activity and monitoring requirements - Workforce models based on assumptions - Difficulty scaling services safely
Our Approach
Benson uses existing activity and pathway data to model virtual hospital demand, patient cohorts and service requirements.
This provides a clear, evidence-based view of how services should be structured and staffed.
What This Enables
Demand Identification
Identify suitable patient cohorts and expected referral volumes.
Activity Modelling
Understand monitoring frequency, contacts and intervention requirements.
Pathway Design
Define structured virtual care pathways and escalation routes.
Workforce Requirements
Model staffing levels, roles and skill mix required to deliver care.
Capacity Planning
Test different demand scenarios and service configurations.
Scalability Assessment
Understand how services can safely expand over time.
Outcomes
- Clear definition of virtual hospital model
- Evidence-based workforce requirements
- Improved service scalability
- Reduced implementation risk
- Stronger business case for investment