Large Integrated Community Provider
Community nursing services were experiencing sustained growth in referral demand alongside increasing workforce pressure, rising caseload complexity and significant variation between teams. Operational reporting was fragmented across clinical systems, ESR and e-roster platforms, making it difficult to understand true clinical capacity, productivity and workforce utilisation. Service leaders lacked a consistent view of how workforce resource aligned to demand across localities and were unable to objectively compare teams or identify opportunities for improvement.
Benson Health integrated workforce, roster, referral and clinical activity data into a standardised operational community model covering district nursing teams across the organisation. The analysis combined staffing establishment, shift patterns, activity, travel, caseload and referral flow data to assess clinical capacity, productivity and variation at team and locality level.
Benchmarking and scenario modelling were used to identify opportunities to improve workforce allocation, optimise skill mix and standardise operational delivery models. The programme also provided visibility of variation in clinical time, travel, caseload distribution and use of junior staffing across services.
The programme established a more sustainable workforce planning model aligned to operational demand, workforce availability and population need. Service leaders gained an objective and comparable view of performance across teams, supporting ongoing workforce planning, service redesign and productivity improvement initiatives across community nursing services.
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